![]() Able to speak, read and write English fluently.Technical proficiency in utilizing computers and generating reports.Demonstrated customer service and communication skills, problem solving, and attention to detail.2 years of experience in a customer service role highly preferred.Perform other job-related duties as assigned.For services inquiry, Call: 1-77 Fax: 1-77 Email: For job vacancies and career opportunities (local and international): Call: 1-77 Email: inquiries. mainly includes home health aide, counseling, homemaker, medical social services, medical supply services. Send in a DM, and we are happy to assist. Services provided at First Serenity Hospice, Inc. Performs clerical work, such as filing, uploading, copying, or faxing. We are available 7 days a week, 24 hours a day, with a registered nurse on-call 24 hours a day to answer your questions and attend to your needs. We are here to provide you with suggestions that may help you care for your loved ones better.Participates in staff training and operational meetings.− Ensures compliance with the care plan and accurate documentation of all care plan tasks.Ensures best matches between caregiver and clients.Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.Completes client monthly calls according to policy and documents in the client's file.Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.Trades off responsibilities for being “On call” every other month.Daily monitoring of Dashboard, and follow up with caregivers and clients.Takes phone inquiries from potential clients provides accurate information about services and fees, and gathers relevant information for client care/plan.Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records. Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients.
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